The number one goal at Loving the Classics is customer satisfaction, and that’s why this company has managed to stay afloat during this tough economic time. Because of this goal, Loving the Classics has ultimately created the “LTC Guarantee.” If you are unhappy with your purchase, for any reason, the company provides you with a long list of options, in order to ensure your happiness and return business in the future. Below is a list of selections that are available to those that are unhappy with their purchase:
- If you are choosing to return a film based on the quality, the Loving the Classics team will do everything in their power to locate you the same film with a better quality rating.
- If the team is unable to locate an additional copy, you are welcome to choose another film on the site of equal or lesser value. Clearly, Loving the Classics wants you to be happy with both the film purchase you’ve made and the quality of the movie.
- The company can also issue you store credit for a future purchase. Loving the Classics is the perfect site for that hard-to-buy man in your life and so future store credit will undoubtedly come in handy.
- If none of the above options appeal to you, simply receive a purchase price refund to your credit card.
As you can see, Loving the Classics is willing to go above and beyond to exceed customer expectations. On top of that, the company is working on building an A to F grade scale for all movies that are in the database. Obviously, this will take some time, as hundreds of new movies arrive weekly. However, the company is committed to obtaining the best quality of your favorite films and therefore, has put their all into this effort. If you visit the Loving the Classics site you will surely see that most of the films are already graded, and with high markings.
“[I] recently ordered a movie from Loving the Classics. It turned out the DVD was out of stock. They not only refunded what I had paid in full but, much to my surprise, they offered me a free DVD of my choice. An excellent way to treat a customer,” says a Loving the Classics consumer.